Privacy Policy

1. INTRODUCTION

Selixer is committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our email and messaging marketing platform (the "Platform" or "Services"). By using our Platform, you consent to the data practices described in this Privacy Policy.

2. OUR ROLE IN DATA PROCESSING

For Platform User Data: We are the Data Controller for information about our customers (account data, billing, usage). We determine how and why this data is processed. For End Recipient Data: We are a Data Processor for subscriber lists and contact data you upload. You (our customer) are the Data Controller. We process this data solely on your instructions.

3. INFORMATION WE COLLECT

Information You Provide Directly:

• Account registration details (name, email, phone, business details)
• Billing and payment information
• Customer data you upload (subscriber lists)
• Campaign content and templates
• Communications with our support team

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and manage your account
• Deliver email and messaging campaigns
• Generate analytics and performance reports
• Provide customer support
• Improve and optimize the Platform
• Detect and prevent fraud, spam, and abuse
• Comply with legal obligations
• Process billing and payments

5. LEGAL BASES FOR PROCESSING

We process data based on: Contractual necessity, Legitimate interests, Legal compliance, Consent, and Vital interests.

6. DATA SECURITY

We implement industry-standard security measures including:

• TLS encryption (in transit)
• AES-256 encryption (at rest)
• Role-based access controls
• Regular security audits

7. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights to access your personal data, correct inaccurate information, request deletion, and data portability.

8. CONTACT INFORMATION